Help desk is the answer. The key is to work towards understanding the industry you’re doing support in. A ton of companies love support members because they end up knowing the product, the use cases, and the clients better than most other folks in the company.

It’s because degrees aren’t unfortunately full proof certifications of your skill set. They should be, and they should require recertification to prove your skill set. This is handled differently in different countries and with different industries but requiring more deep and trusted educational programs would resolve the problem. It makes sense that a company wants to ensure they’re getting what the candidate says they are.

Hiring processes are a joke currently and involve a clearly bullshit song and dance that everyone knows is a lie. I ver much don’t like tests in this capacity but it’s clear it’s a symptom of issues in higher academia.